Sandawana Cancellation Policy

Your appointments are very important to our team. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, we kindly ask that you please provide us with 24-hours notice.

This way, our reservations team will be able to adjust our booking schedules accordingly and we may be able to accommodate clients on our waiting list.

If last minute cancellations or ‘no shows’ become a habit, we reserve the right to decline future bookings.

Here is our breakdown of cancellation fees:

• Less than 24-hours notice will result in a charge equal to 100% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do try to WhatsApp a reminder to confirm the date and time the day before / 24 hours prior to your appointment.

Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.

You are always welcome to call and double check any appointments if you’re unsure.

The Sandawana Spa Team