Treatment Redo Policy

At Sandawana Spa, we are committed to providing the highest quality services and ensuring that our clients leave fully satisfied, whether it’s for nail treatments, hair services, or any other experience we offer.

Our Redo Policy is designed to address any concerns you may have regarding your services

1. Satisfaction Guarantee

• If you’re not completely satisfied with your nail or hair service, please inform us
• within 3 days of your appointment.
  We offer one complimentary redo for the same service to resolve any issues.

2. Eligibility for Redo

• The redo applies if there are issues related to the quality of work, such as chipping, peeling, bubbling, lifting (for nails), or uneven cuts, colour inconsistencies, or other
  faults directly related to hair services.
• Redo requests for changes in preferences (e.g., wanting a different hair colour or style) or requests for nail colour or design changes are not covered under this policy.

3. Procedure for Redo

• Contact the salon within 3 days of your appointment. Share details of the issue, and if possible, provide photos or videos for our reference
  (where applicable).
• Schedule your redo appointment within 3 days of submitting the complaint, at a time convenient for you and within our salon hours.

4. Terms and Conditions

• The redo service will be performed by the same technician or stylist, whenever possible, unless you request otherwise.
• This policy does not cover damages caused by personal actions post-service, such as using nails as tools, exposure to harsh chemicals, or overuse of water for nails, and
  home hair care choices that may affect results (such as using non recommended products).
• The complimentary redo must be used within 7 days of the original service unless salon availability prevents this.

5. Exclusions

• Redo requests made after 5 days of the original appointment will not be eligible for a complimentary redo.
• Redo requests for a change of mind regarding hair colour, nail design, or overall style preferences will not be accepted.

6. Specific Service Policies

Nail Services:

Nail Polish Applications

• Nail polish can take up to 24 hours to fully dry, especially in our humid climate. For guaranteed results, we recommend gel polish. Traditional nail polish applications are
  not guaranteed.
• Smudging caused by client actions after leaving the salon will not be eligible for redo.

Gel Overlays / Acrylic Dip / Poly Gel / Tips

• Repairs will be done free of charge for issues such as bubbling, lifting, or chipping (not caused by client actions), if reported within 5 days.
• Nails that break or chip due to client actions can be repaired at the standard repair charges.
• Fills are not included as repairs, and only the affected nails will be repaired.
  

Gel Overlays / Acrylic Dip / Poly Gel / Tips

• Repairs will be done free of charge for issues such as bubbling, lifting, or chipping (not caused by client actions), if reported within 5 days.
• Nails that break or chip due to client actions can be repaired at the standard repair charges.
• Fills are not included as repairs, and only the affected nails will be repaired.

Hair Services:

Haircuts

• If you are unsatisfied with your haircut, we offer one complimentary adjustment within 5 days of the original appointment.
• Adjustments are limited to refining the original cut and do not include full restyles.
• Changes in hair length or style preference after the service has been completed will not be eligible for a complimentary redo.

Hair Colour

• If there is an issue with your colour service, such as uneven tones or unexpected results, please contact us within 5 days.
• Colour adjustments will be made at no extra charge to correct any salon-related issues.
• Changes in colour preference or requests for new colours will not be eligible for a complimentary redo.

Retail Products (Nails & Hair)

• Opened products cannot be returned or refunded for hygiene reasons.
• If there is an issue with a product, it must be returned within 3 days of purchase with your receipt. The product will be sent to the supplier for inspection, and a
  replacement will be provided if the supplier agrees there is a fault.

We genuinely appreciate you understanding and support in helping us resolve any concerns you may have.

Our goal is to make sure that every visit to Sandawana Spa leaves you feeling truly pampered, confident, and completely satisfied.